Rental Conditions

Quiet enjoyment & house rules

• No smoking is allowed inside the house or on the property. Please respect the health and safety of our other guests and neighbours.
• Quiet hours are from 10:00 PM to 8:00 AM. Please keep noise levels to a minimum during these times.
• Please respect our neighbours and keep noise levels to a minimum, especially when entering or leaving the house.
• No parties or events are allowed on the property without prior permission from the host.
• Please ensure that all doors and windows are securely locked when you leave the house.
• Please report any damage or issues with the property as soon as possible to the host.
• Please do not rearrange the furniture or move any items from their original location.
• Please ensure that all rubbish is disposed of properly in the bins provided.
• Please use appliances and amenities with care, and turn off lights and heating when not in use.

Money, jewels, and other valuables are brought into the property at the guest's sole risk. Seafield SA Management Ltd accepts no liability and shall not be responsible for any loss or damages; guests remain solely responsible for the safekeeping of such items. Parking may be provided on site, or within a short walk from the property, but we cannot be held liable for theft or damage.

Guests are reminded that smoking anywhere on the premises is forbidden, and any evidence of such will result in a deduction from your card — a minimum of £100 will be used to pay for the deep clean the apartment/room will require after departure. Damage to property, or the removal of property from the apartment or premises, will be charged to the cardholder. Missing keys / fobs / permits will be charged to the cardholder or taken from the security deposit (keys/door fob from £50, parking fob from £50). Any indication of forbidden or illegal activities such as partying, drug taking, or soliciting will result in an immediate cancellation of the booking with no refund, or loss of your security deposit if taken.

By signing this form, I agree to the booking terms summarised above and understand that my details will be used for legitimate and necessary administrative purposes only. Seafield SA Management Ltd guarantees not to disclose information to third parties unless requested under The Immigration (Hotel Records) Order 1972.

1. Definitions & scope

1.1. References to "you" or "your" are references to the person or organisation making the booking with Seafield SA Management Ltd.

1.2. These terms apply to bookings made via the Seafield SA Management Ltd website, by email, by messenger application, telephone or in person — and also apply when a booking has been made via an OTA (online travel agency such as Booking.com or Airbnb).

1.3. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.

1.4. You agree that the booking is for a short-term stay for business or temporary purposes and does not give rise to an assured shorthold tenancy or lease, and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.

1.5. Bookings can be for any length from two nights up to twelve months. Bookings may be made at any time up to 3 hours prior to your stay to enable us to check your status and credit card details are correct. Access is only provided once any contractual obligations have been met by you.

1.6. Bookings may only be made by a person aged 18 or above, and there must be at least one person aged 18 or above staying in the accommodation. Proof of ID is required, as is proof of address matching the card used for payment. If ID is not provided we will request all payments to be made by bank transfer. We reserve the right on certain occasions to require the minimum age for booking to be 21 or 25, to require ID with a current valid address (e.g. driving licence and/or bank statement dated within 3 months), or to see an image of the front and back of the payment card in certain circumstances.

1.7. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Seafield SA Management Ltd.

2. Payment and cancellations

2.1. All payments shall be made by bank transfer, through the online booking system on our website, or via the OTA used for booking.

2.2. Full payment is required upon booking unless expressly agreed otherwise. If you have chosen a flexible rate and cancel more than 14 days before the booking commences, you will receive a full refund. If you cancel within 14 days of the booking commencing, or booked a non-refundable rate, any cancellation is non-refundable.

2.3. Should you not be entitled to a refund, you may be able to reclaim cancellation charges from your travel insurance — we strongly recommend guests purchase adequate cover. We treat any curtailment of your stay as a cancellation.

2.4. In exceptional circumstances it may be necessary for us to cancel a booking. We will make all reasonable efforts to offer a suitable alternative within our portfolio; if we cannot, we will provide a full refund for the dates we cannot accommodate.

3. Your stay

3.1–3.2. Check-in is from 3:00 PM and check-out is no later than 11:00 AM unless otherwise agreed. Where keys must be handed over in person, a time must be agreed no later than 9:00 AM on the check-in day; if you do not arrive within 15 minutes of the agreed time, a charge of £10 per further 15-minute block applies.

3.3. Any issues noticed on arrival must be reported immediately by email to hello@seafieldmanagement.com or by WhatsApp on 07730 337056, with a photo attached.

3.4. We provide serviced accommodation rather than a hotel or guest house service — no meals or newspapers are provided. A maid service is provided once per week for communal areas, including refreshed bed linen and towels where requested as an optional extra; this does not include washing up or the dishwasher.

3.5. Your accommodation may also include an initial supply of coffee, tea and sugar.

3.7. You are responsible for the conduct of everyone staying in the accommodation. In particular, you and your guests must not: smoke inside (smoking is only permitted outside); bring pets other than assistance dogs; bring dangerous or hazardous materials; tamper with fire alarms, security or emergency equipment; remove, damage or destroy property; use provided technology to access unlawful or obscene material; cause unreasonable disturbance to neighbours, other guests or staff; make excessive noise particularly after 10pm; fail to return keys/fobs/cards at the end of the stay; or allow a party or gathering.

3.8–3.9. We cannot be held responsible for failure or interruption of utilities, appliances or communications within or outside the property. Once notified of an interruption, we will use reasonable efforts to rectify it within a reasonable period.

3.10–3.11. We reserve the right to add or remove services without prior notice. We endeavour to have each property cleaned and ready by check-in time; on rare occasions of staff shortage there may be a delay, in which case access is still given from check-in time and no compensation is given.

3.12. WiFi is available free of charge in all locations; we cannot guarantee connectivity at all times but will support and maintain the hardware we provide.

3.13. An emergency number is provided for genuine emergencies only (flood, fire, power cut, lost keys) — non-emergency use may incur a £200 call-out fee.

3.14. We do not provide storage for luggage, personal belongings, post or packages, and cannot accept any of these items.

3.15. Lost property must be collected by the guest within 14 days of checkout; items not collected within that time will be disposed of.

3.16. Our representatives or subcontractors have the right of access to the property at any time, with due regard to your convenience, for inspection or essential repair/maintenance.

4. Damage, theft, refusal to leave and costs

We reserve the right to charge the card used for payment (or another card provided for security) for: the cost of replacing or repairing damaged property; the cost of replacing stolen items; a standard charge from £150 for any breach of our non-smoking policy (plus any additional damage); lock/key/fob replacement (from £150, plus £50 for a second set) where keys are not returned; an additional night's charge for each day keys are not returned after a delayed departure; and any other breach of these terms. Charges may be applied at check-out or at a later date where necessary, with a receipt and cost breakdown provided. Lost property is kept for no longer than 30 days and safekeeping is not guaranteed.

5. Privacy, data protection & card security

We process information you provide when booking and/or checking in in accordance with our privacy policy. We are required by law to maintain a register of guests' names and nationality for at least 12 months, and for non-British, Irish or Commonwealth nationalities, passport/travel document details and next destination. Card payments are processed by secure, PCI-DSS compliant third-party providers, and we do not store your card details ourselves.

6. Complaints

We want you to have an enjoyable stay — if you have a problem during your stay, please talk to a member of staff first. If we're unable to resolve it informally, you may submit a formal complaint in writing using the contact details below, with as much information as possible. Your complaint will be dealt with by an appointed member of the Seafield SA Management Ltd management team. We aim to respond to formal complaints within 2 days, and will set out the outcome in writing. We reserve the right to reject, without further investigation, any vexatious complaint or complaint made in bad faith.

7. Limitation of liability

Our liability to you is limited to the total value of your booking (unless the Hotel Proprietors Act 1956 applies, in which case liability is limited to the maximum prescribed under that Act), except where loss is caused by our negligence, in which case it is limited to direct and reasonably foreseeable loss. We are not liable for consequential or indirect loss including loss of profit, data, management time, reputation or goodwill, nor for damages, loss or injury caused by conditions or events beyond our control, including but not limited to: strike, lockout or other labour dispute affecting the employees of Seafield SA Management Ltd; acts of God; natural disasters; acts of war or terrorism; act or omission of government, highway authorities or telecommunications carriers/operators/administrators; or delay in manufacture, production or supply by third parties of equipment or services required for performance. Nothing in these terms limits our liability for death or personal injury, or in respect of fraudulent misrepresentation.

8–12. General

If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in full effect (severability). A failure to enforce any provision is not a waiver of future enforcement, and any waiver must be in writing and signed. These terms are the entire agreement between the parties. Nothing in this agreement confers rights on a third party unless expressly stated. These terms are governed by English law, with the courts of England and Wales having exclusive jurisdiction.

Appendix A — Optional extras (charged per item/apartment, subject to availability)

Appendix B — Additional charges (should they occur)

Get in touch

Seafield SA Management Ltd, 25 Regent Street, Nottingham NG1 5BS
07730 337056
hello@seafieldmanagement.com